Privacy Policy

Your confidence in the way we look after your data is really important to us. We have prepared this Privacy Policy to explain the types of personal data we may collect about you when you talk to us and how we store, handle and keep that data safe.

It also sets out your rights, how to contact us and (if you need to) how to complain in the event you have a problem or complaint.

Who we are

LynebyLyne is a small organisation that offers Assessments and Tutoring for Learners with Dyslexia/Dyscalculia and co-occurring conditions.

Protecting your data

When LynebyLyne  collect your personal data we are regulated by the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ or ‘processor’ of that personal information for the purposes of those laws.

The personal information we collect and use

The information we collect is needed to deliver the products and services you have requested (such as Assessments or Tutoring) or to keep you informed about things you might reasonably expect, given our relationship. That tends to include things like:

  • Who you are – so we know what to call you
  • Where you live – so we can send you things
  • Telephone number and email – so we can keep in touch
  • If you contact us as a parent or carer, information about your children

How we use your personal information

Normally, we use your personal information to:

  • Make contact with you to establish which services are most appropriate to your needs
  • Introduce you to third parties to help us to provide you with our services (for example Affiliated Tutors and Assessors)
  • Background information to establish assessment and tutoring needs

Who we share your personal information with

We do not routinely share your personal data with anyone unless there is a good reason to do so.  This might include:

  • Other Third Parties (‘third parties’) – We will share your information with 3rd Parties where it is necessary for provision of our services (for example Affiliated Assessors and Tutors)

As you would expect, we will share personal information with law enforcement or other authorities, if required by applicable law. We will not share your personal information with any other third party.

Information we need vs information that would be helpful 

We often need your personal data to provide you with the services you have requested. However, occasionally we may ask you for permission to capture additional data that would help us expand our understanding of your needs or market other products and services to you.  We will inform you at the point of collecting information from you whether you are required to provide the information to receive the service or whether this is optional.

How long your personal information will be kept

We will hold your personal data for as long as it is needed for us to provide you with the services or for the period we are required to retain this information by applicable UK tax law (currently 6 years), whichever is the longer.

Reasons we can collect and use your personal information

Rather than bombard you with requests for permissions, we try to limit the data we keep to that required to fulfil our contractual obligations to you and/or the pursuit of our legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interest is providing you products and services in relation to Dyslexia/Dyscalculia  and co-occurring conditions and the Montessori approach to teaching.

In limited circumstances, we may also rely on the need to protect your interests (or those of a third party) and/or where processing is in the public interest or for official purposes.

Where we process special category personal information, for example children’s and criminal information, we will only do so with your explicit consent.


Your rights

Under the General Data Protection Regulation you have several important rights including:

• The fair processing of information and transparency over how we use your use personal information

• Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address

• Requiring us to correct any mistakes in your information which we hold

• Requiring the erasure of personal information concerning you in certain situations

• Receiving the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations

• Objecting at any time to processing of personal information concerning you for direct marketing

• Objecting to decisions being taken by automated means which produce legal effects concerning you or significantly affect you

• Objecting in certain other situations to our continued processing of your personal information

• Restricting restrict our processing of your personal information in certain circumstances

• Claiming compensation for damages caused by our breach of any data protection laws

• Exercising these rights free of charge

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

Exercising your rights

If you would like to unsubscribe from any email newsletter you can click the unsubscribe button/respond asking us to unsubscribe you. It may take up to 21 days for this to take place.

If you would like to exercise any of those wider rights, please:

  • email, call or write to us (details of how below)
  • Let us have enough information to identify you (e.g. name and property details)
  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill) and let us know the information to which your request relates

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach, where we are legally required to do so.

Use of cookies

We use several different cookies on our website. These are used solely to remember your preferences on this site and for Google Analytics.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.  If you have a complaint or query, please contact Denys Lyne -Founder of LynebyLyne 07900 916333,

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at: or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 15th January 2019

We may change this privacy notice from time to time and this will be reflected on our website.

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.